David chats with Roger Martin, author of the new book When More Is Not Better about our obsession with efficiency in organizations and how that can be a very risky strategy. Roger makes that case that, rather than the natural ecosystem that it is, too many leaders have treated the economy (or their organization) as a machine that can be fined tuned to optimal efficiency. That’s great when things go well, and can turn out horribly when they go wrong. Roger also outlines a path to focus on improvement, not efficiency and a way that leaders at all levels can stay focused on what matters…which is often MUCH more than can be measured in a simple set of metrics.
In this interview we covered:
-How are pursuit of efficiency lead us astray.
-Why mental models shape our thinking and our leadership (for better or worse)
-How to break the cycle of efficiency and risk and focus on what matter