Resources

Nobody puts “professional apologizer” on a résumé. But if you lead people long enough, that’s a real part of the job—and learning how to apologize as a leader turns out to be one of the […]

Your company just went through a layoff. Or a restructure. Or a downsizing, a rightsizing, a “strategic realignment.” The label doesn’t matter much. What matters is that you’re now leading a team that’s smaller, quieter, […]

You call customer service and end up trapped in a maze of menus that leads nowhere. You have a dozen subscriptions that took nine seconds to start and will apparently take an act of Congress […]

You’ve worked for a toxic leader before. Everyone has. The kind who drops a bold new priority in the all-hands meeting with zero warning, then reverses course two weeks later. The kind who runs on […]

Most management advice assumes something that hasn’t been true for years: that everyone on your team actually works for you, full-time, in the same building, on the same schedule. That assumption is baked into nearly […]

You’ve probably experienced team procrastination more times than you can count. It’s the day before a big presentation, and the deck still isn’t done. Slides are getting reordered. Someone’s still waiting on images. And at […]