David Burkus is an organizational psychologist, keynote speaker, and bestselling author of five books on leadership and teamwork.
Listening isn’t just about hearing words—it’s about understanding ideas, connecting with others, and building trust. Yet, in many workplaces, there’s a glaring disconnect: leaders think they’re listening, but their teams feel unheard. The truth is […]
As a manager, it’s easy to feel like the middleman for every issue on your team. Beth complains about John not meeting deadlines. Eric says Jim doesn’t take his ideas seriously. Sue has a better […]
Getting quiet employees to speak up in meetings can feel like a challenge, but it doesn’t have to be. The truth is silence doesn’t mean disengagement. Often, quiet team members are the most reflective, thoughtful […]
Conflict on teams is inevitable. But here’s the real question: does it need to be resolved? Not always. In fact, the type of conflict matters just as much as how you address it. Some conflicts […]
The debate between leaders vs managers has been a long-standing conversation in professional circles. Some elevate the role of leaders, casting them as visionaries who inspire, while relegating managers to the shadows of administrative drudgery. […]
What if your company announced that, moving forward, it would be place customers second on its list of priorities? Sounds crazy. The customer is always right. Surely the customer is always first as well. But […]
