Listening isn’t just about hearing words—it’s about understanding ideas, connecting with others, and building trust. Yet, in many workplaces, there’s a glaring disconnect: leaders think they’re listening, but their teams feel unheard. The truth is […]
Getting quiet employees to speak up in meetings can feel like a challenge, but it doesn’t have to be. The truth is silence doesn’t mean disengagement. Often, quiet team members are the most reflective, thoughtful […]
The debate between leaders vs managers has been a long-standing conversation in professional circles. Some elevate the role of leaders, casting them as visionaries who inspire, while relegating managers to the shadows of administrative drudgery. […]
What if your company announced that, moving forward, it would be place customers second on its list of priorities? Sounds crazy. The customer is always right. Surely the customer is always first as well. But […]
Congratulations! You’ve just become a new manager. More money! More power! More responsibilities! And now, the crown jewel—you’ve got people to manage. (Cue the dramatic music.) You’ve worked hard for this, and it’s exciting, but […]
Leaders, we need to talk about intelligence. By now you’ve–hopefully–started to take it as seriously as many leaders of industry have been. Either way you look at artificial intelligence, good or bad, it is here […]
