What if your company announced that, moving forward, it would be place customers second on its list of priorities? Sounds crazy. The customer is always right. Surely the customer is always first as well. But […]
Congratulations! You’ve just become a new manager. More money! More power! More responsibilities! And now, the crown jewel—you’ve got people to manage. (Cue the dramatic music.) You’ve worked hard for this, and it’s exciting, but […]
Leaders, we need to talk about intelligence. By now you’ve–hopefully–started to take it as seriously as many leaders of industry have been. Either way you look at artificial intelligence, good or bad, it is here […]
We need to talk about employee engagement surveys. It’s great news that organizations are paying attention to engagement and its impact on performance. The bad news is that senior leaders want a clear metric to […]
What do I do if I lead a disengaged team? This is a common issue, whether you’ve inherited a disengaged team due to poor leadership in the past or because the demands of your organization […]
How do you make your team care about the work they are doing? If you’re a manager, you’ve probably asked that question a few times in your career. You’ve probably made some attempts at motivating […]
