0807 | How Successful Organizations Respond to Customers with Josh Seidan

0807 | How Successful Organizations Respond to Customers with Josh Seidan

Josh Seiden is a designer who has spent most of his career working on the design of complex software applications and integrating design into the product development process. Over the course of 25 years working in technology Josh has developed specialities that include Lean UX, interaction design, service design, and user experience design in agile software development environments. Josh is the co-author of two books, both in collaboration with his writing partner, Jeff Gothelf. Eric Ries called their most recent book, Sense & Respond, “A crucial framework for the modern world of business.” In this interview, we talk about the role of leaders in engaging customers in ongoing dialogue that shapes new, competitive products and services.

[Listen in iTunes] [Listen on Stitcher]

In This episode, You’ll Learn:

  • The value of high level involvement with the market
  • How to scale ideas
  • Managing by output vs. outcome

Resources Mentioned In This Episode:

Enjoy This Episode?
If you enjoyed the show, please rate it on iTunes or Stitcher and write a brief review. That would really help get the word out and raise the visibility of the show.

HOME_AboutDavidBurkus

About the author

David Burkus is an organizational psychologist, keynote speaker, and bestselling author of five books on leadership and teamwork.

Recommended Reading

0622 | Mike Figliuolo

Mike Figliuolo is the Founder and Managing Director of thoughtLEADERS, LLC – a leadership development and training firm. He’s also the author of Lead Inside the Box and One Piece of Paper. Mike graduated as an Honor Graduate from West Point and served in the US Army. He was a consultant with McKinsey & Co. […]

0426 | Gianfranco Zaccai

As part of the pre-order campaign for my new book, I interviewed two individuals profiled in The Myths of Creativity as part of special, advance episodes of LDRLB. Today, we’re releasing the second of those two interviews to our entire audience. Gianfranco Zaccai is the Chairman, President & Chief Design Officer of Continuum, an innovation consultantcy that designs […]

0610 | Tom Rath

Tom Rath is the author of several best-selling books, including Strengths Finder 2.0 and Strengths-Based Leadership. His latest book, Are You Fully Charged?, focuses on the small actions that make a big difference in everyday effectiveness in life and work. In this interview, we talk about the 3 keys to energizing your work and life. Want to […]

Scroll to Top