0807 | How Successful Organizations Respond to Customers with Josh Seidan

0807 | How Successful Organizations Respond to Customers with Josh Seidan

Josh Seiden is a designer who has spent most of his career working on the design of complex software applications and integrating design into the product development process. Over the course of 25 years working in technology Josh has developed specialities that include Lean UX, interaction design, service design, and user experience design in agile software development environments. Josh is the co-author of two books, both in collaboration with his writing partner, Jeff Gothelf. Eric Ries called their most recent book, Sense & Respond, “A crucial framework for the modern world of business.” In this interview, we talk about the role of leaders in engaging customers in ongoing dialogue that shapes new, competitive products and services.

[Listen in iTunes] [Listen on Stitcher]

In This episode, You’ll Learn:

  • The value of high level involvement with the market
  • How to scale ideas
  • Managing by output vs. outcome

Resources Mentioned In This Episode:

Enjoy This Episode?
If you enjoyed the show, please rate it on iTunes or Stitcher and write a brief review. That would really help get the word out and raise the visibility of the show.

HOME_AboutDavidBurkus

About the author

David Burkus is an organizational psychologist, keynote speaker, and bestselling author of five books on leadership and teamwork.

Recommended Reading

0737 | The Disciplined Pursuit of Less with Greg McKeown

Greg McKeown writes, teaches, and speaks around the world on the importance of living and leading as an Essentialist. He has spoken at companies including Apple, Google, Facebook, LinkedIn, Salesforce.com, Symantec, and Twitter and is among the most popular bloggers for the Harvard Business Review and LinkedIn Influencer’s group. In this interview, we talk about […]

0731 | Why Leaders Need Visual Intelligence with Amy Herman

Amy E. Herman is the author of Visual Intelligence and the creator of The Art of Perception course, where she uses works of art to train police officers, medical professions, and everyone else how to be more effective on the job, more empathetic toward their loved ones, and more alert to the trove of possibilities […]

0415 | Eric Lowitt

Eric Lowitt is a globally recognized expert in the fields of competitive strategy, growth, and sustainability. He is the author of The Collaboration Economy: How to Meet Business, Social, and Environmental Needs and Gain Competitive Advantage. In this interview, we discuss the shift toward collaboration, how to meet social and environmental needs profitably and we […]

Scroll to Top