Resources

What if your company announced that, moving forward, it would be place customers second on its list of priorities? Sounds crazy. The customer is always right. Surely the customer is always first as well. But […]

Congratulations! You’ve just become a new manager. More money! More power! More responsibilities! And now, the crown jewel—you’ve got people to manage. (Cue the dramatic music.) You’ve worked hard for this, and it’s exciting, but […]

Leaders, we need to talk about intelligence. By now you’ve–hopefully–started to take it as seriously as many leaders of industry have been. Either way you look at artificial intelligence, good or bad, it is here […]

Traditional annual performance reviews are confusing, dated, messy, time-consuming, and sometimes just plain inaccurate to what’s really going on in your team.  As organizational psychologist Bob Sutton said, “If performance evaluations were a drug, they […]

We need to talk about employee engagement surveys. It’s great news that organizations are paying attention to engagement and its impact on performance. The bad news is that senior leaders want a clear metric to […]

There have been SO many articles and books about this idea of flat organizations. No managers, no bosses, just passionate people solving problems and collaborating at ease. Sounds great, right? Well, not if you’re a […]